Legal
Privacy Policy
Last updated: April 2026
ConnectCare Gold Coast ("we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store and disclose personal information — including sensitive health and disability information.
1. What Information We Collect
We may collect the following types of personal information: • Full name, phone number, email address and residential suburb • NDIS plan type (self-managed or plan-managed) and plan manager details • Support needs, disability type, health conditions and care requirements (sensitive information) • Session notes, worker preferences and feedback about services received • Information about carers or family members acting on a participant's behalf Sensitive information — including health and disability data — is only collected with your express consent and is used solely to coordinate appropriate support services.
2. How We Collect Information
We collect personal information directly from you through: • Contact and booking forms on this website • Phone and email enquiries • Your participant dashboard and session records • Reviews and feedback forms We do not collect information through cookies for advertising purposes.
3. How We Use Your Information
Your information is used to: • Match you with suitable, vetted support workers • Coordinate and schedule support sessions • Communicate about your bookings and service arrangements • Process NDIS plan payments with your plan manager (where applicable) • Respond to feedback, complaints and service enquiries • Improve the quality of our services We will not use your sensitive health or disability information for any purpose other than delivering or improving your support services.
4. Sensitive Health & Disability Information
We treat health and disability information as sensitive information under the Privacy Act 1988 (Cth). This information is: • Collected only with your explicit consent • Stored securely with access restricted to authorised personnel only • Never sold, rented or shared with third parties for commercial purposes • Disclosed only to support workers directly involved in your care, or as required by law • Retained only for as long as necessary to deliver your services and meet legal obligations If you are a carer or authorised representative, you confirm you have consent from the participant to share their health information.
5. Disclosure to Third Parties
We may disclose your personal information to: • Independent support workers coordinated to deliver your services • Your NDIS plan manager (for payment purposes, where applicable) • Regulatory authorities where required by law (e.g., NDIS Commission, AHPRA) • Technology service providers who assist us in operating this website (under confidentiality obligations) We do not sell or trade your personal information.
6. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Our systems use industry-standard security measures including encrypted data storage and secure access controls.
7. Access & Correction
You have the right to access and correct your personal information. To make a request, contact us at the details below. We will respond within 30 days. In some cases, we may be unable to provide access (for example, where it would unreasonably affect the privacy of others), and we will explain why.
8. Complaints
If you believe your privacy has been breached, please contact us using the details below. We will investigate and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
9. Contact Us
For privacy enquiries, access requests or complaints: ConnectCare Gold Coast Phone: 0416 512 109 Email: surferslocksmith@gmail.com Service Area: Gold Coast QLD & Northern NSW