Your Voice Matters

Feedback & Complaints

We take all feedback seriously. Your input helps us improve and ensures every participant receives the care they deserve.

Our Complaints Process

1

Submit your feedback or complaint

Use the form below, call us, or email us directly. All submissions are treated confidentially.

2

Acknowledgement within 2 business days

We will acknowledge receipt of your complaint and provide a reference contact.

3

Investigation & resolution within 21 days

We aim to fully resolve all complaints within 21 days. We'll keep you updated throughout.

4

External escalation options

If you're unsatisfied, you may escalate to the NDIS Commission or OAIC (privacy matters).

Submit Feedback or Complaint