Question 1

What is an NDIS support worker?

Accepted Answer

An NDIS support worker is a trained professional who helps people living with disability to complete daily tasks, access the community, and work towards their personal goals. Support workers on the Gold Coast can assist with personal care, cleaning, shopping, gardening, and community participation.

Question 2

How do I find a support worker near me on the Gold Coast?

Accepted Answer

ConnectCare Gold Coast coordinates vetted local NDIS support workers across the Gold Coast and Northern NSW — from Byron Bay to Coomera. Contact us for a free consultation and we'll match you with a local worker within 3-5 business days.

Question 3

What is an NDIS contractor?

Accepted Answer

An NDIS contractor (also called an independent support worker or sole trader) is a self-employed support worker who holds their own ABN and invoices participants directly. ConnectCare coordinates vetted NDIS contractors for Gold Coast participants.

Question 4

Do I need to be a registered NDIS participant?

Accepted Answer

Yes — we work with NDIS participants whose plans are self-managed or plan-managed. If your funding is agency-managed (NDIA-managed), you will need to use a registered NDIS provider.

Question 5

Are your support workers qualified?

Accepted Answer

Every worker we coordinate holds a valid ABN, current NDIS Worker Screening clearance, National Police Check, and Public Liability Insurance. Personal care workers also hold a Certificate III in Individual Support or equivalent.

Question 6

How quickly can you find me a support worker?

Accepted Answer

In most cases we can match you with a local Gold Coast or Northern NSW support worker within 3 to 5 business days.

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